Our People

Karen Fentress, CPCU


Prior to working at our agency, Karen had positions at both Crum and Forster Personal Insurance in Durham, and Bankers and Shippers in Burlington. After having two boys, she switched from the company side to the agency side and began working part-time at Professional Insurance Consultants in 1995. As they grew, she expanded her hours until she purchased the agency in 2008 upon the previous owner’s retirement. The name then became Encore Insurance Advisors – but same great people and companies. She has a BA in economics from Wake Forest University and holds the CPCU insurance designation. 

Karen is married and enjoys outdoor activities such as golf, horseback riding, and skiing. “I have worked in insurance my whole adult life and have always found it to be interesting and fun. No two days are alike and I enjoy interacting with many different people with different stories and backgrounds.”

Lori Roney, Sales Agent


Lori has a degree in Accounting from Elon University and the AIS Insurance designation. She has worked in the insurance industry since 1981, working on both the company and agency side. She also worked at Bankers and Shippers. She has been with Encore Insurance Advisors since 2005 and is licensed in both property/casualty and health insurance. Lori is an excellent producer for the agency and is devoted to explaining options and making sure our customers have the right insurance package. 

“I love selling customers ‘peace of mind’ so they don’t have to worry about tomorrow!” Lori is married and has two children; she loves spending time with her family and volunteering in her community and at her church.
Vicki Whitlow, Licensed Agent and Office Manager

Since 1991, Vicki has worked in the insurance industry; she started with Bankers and Shippers Insurance as a customer service representative, territory sales manager, and marketing specialist. She then transitioned to the agency side as a marketing supervisor. She is licensed in Property/Casualty and life, is a notary public, and has a paralegal certificate! Since joining us in July 2016, Vicki enjoys providing the best care for each client that calls the agency or walks in the door. 

“I enjoy working with the customers here at Encore Insurance, understanding that all tasks – large or small – are equally as important in the eyes of the individual.” Vicki is married, with four grown children and 10 grandchildren!
Tricia Collins, Customer Service Representative

Tricia has worked with the agency since 2007 and is awesome with billing and customer service. She previously worked for Bankers and Shippers for over 20 years in auto customer service and has always been recognized for the excellent service she provides. 

“I enjoy talking with our customers and helping them with their insurance needs.”
Joani Younger, Licensed Customer Service Representative

Joani joined us in August 2016 and quickly obtained her Property and Casualty insurance licenses. Prior to us, Joani worked for a medical supply company, a restaurant for 12 years, and for 11 years worked at Bankers and Shippers Insurance Company. She has a degree in Culinary Arts and enjoys cooking, reading and spending time outside. 

She has one daughter and is a pet person! Joani is great with customers and enjoys helping everyone with a smile.
Jim Anselmi, Motorcycle Manager

Jim is a long time motorcycle rider and enthusiast. He owned and operated Second Chance MotorCycles for several years. Second Chance was a small licensed, local motorcycle dealer that bought, consigned, sold and performed NC safety inspections for cruisers and sports bikes of all makes and models. Jim is an active member of the Harley Owners Group, HOG, where he was the Safety Director for five years. In addition, he is a member and frequent rider of the Patriot Guard Riders. 

Jim believes two wheels are better than four, and to ride safe and ride often.
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