Client Testimonials

"Needed flood insurance and Lori was more than helpful. Also informing me of also private flood insurance to go along with my FEMA flood insurance. There was never any pressure to buy added insurance. Truly a delightful experience."

- Mark B.

"Lori and Mikayla are great to work with! They were very responsive to my questions and provided excellent customer service. With their help, I was able to switch to a new auto policy that would save me hundreds of dollars per year. I recommend Encore for your insurance needs if you are based out of NC or VA! I will be referring my family and friends as well"

- Jina L.

"Lori went above and beyond for me. She said it’s her normal business practice but I was blown away. Very positive experience with her. She addressed every single question I had too. I would highly recommend Encore and Lori to anyone searching for insurance or guidance in regard to insurance."

- Tristan T.

"Lori is great! I have been a customer for years and have referred all my family and friends! It's also great having all my personal and business insurance consolidated through Encore makes everything so much easier! Highly recommend!"

- Lori M.

"If you are looking for EXCELLENCE in customer service, quick answers to your insurance questions, and timely responses call Encore Insurance Advisors.

I was assisting my 90 year old father-in-law with some of his insurance needs. He gave Encore Insurance permission to speak with me. Juli, Amy, and Mikayla answered my calls, responded to my emails and were all on the same page regarding his insurance questions. Every detail was taken care of efficiently and fully explained.

Juli even took the paperwork outside to my father-in-laws car for him to sign everything as he has trouble walking. It was very windy and cold that day and I can't thank her enough for her extra customer service!!

Thank you Juli, Amy and Mikayla. Customer service at it's best!!!"

- Jeff K.

"Lori was a pleasure to work with. She used her discretion and wrote me a policy when she didn’t necessarily have to. Super easy to communicate with, and I intend to recommend every one of my friends to Erie for their highly affordable quotes & quality customer service."

- Bryan M.

"Lori listened to my insurance needs and found the best policies/price. She provided several detailed options and followed-up to conclusion, saving me hundreds of dollars.

I am extremely happy with her service and the new insurance company I am now using for both Auto and Home."

- Georgi F.

"It was a pleasure doing business with Encore Insurance Advisors. The entire process was quick, seamless, straightforward, and efficient. Thank you to the entire staff for a job well done."

- Everett J.

"Madison made transferring our insurance e so easy. She took the info that I sent her and a day later had my quotes ready to process. She responded each time I had a question promptly and directly. We couldn’t have had a better experience!"

- Darlene P.

"They helped me when no one else would. I highly recommend Encore Insurance Advisors!"

- Jon D.

"The best insurance team around - hands down. I call them a lot and they always have the answer. Always patient and pleasant and explain all details THOROUGHLY to me. If you're looking for awesome insurance, the best price, and the best customer service as well as a hometown feel - look no further. Best by far!"

- D A L.

"Encore Insurance rep Madison Nance is a great agent. She is friendly, responsive and finds the best insurance both home and auto to fit your needs and budget. Highly recommend Ms. Nance if you are shopping for insurance."

- Don R.

"Lori was very helpful and gave me good advice as we moved from out of state. We did have Erie insurance and are very happy to be able to continue having the same insurance in North Carolina."

- Cate A.

"Lori is very experienced and patient, and answered all of my questions. I truly feel that she has my best interest in mind and helped find the best coverages for me. I highly recommend Encore!"

- Emely M.

"I have been with Encore for years at this point and I have no plans to go anywhere else. Over the years, both Karen and Madison have assisted me. They have both been knowledgable, personable, and timely. Insurance is not my forte and I am confident I am good hands with Encore."

- Caroline D.

"I have my business and personal auto insurance through Encore and they are ALWAYS available to help. During working on personal auto coverage recently, I would receive emails/communication from Karen after hours all the way up to 10pm in the evening. Now thats what I call customer service!!!!"

- Chris C.

"Karen and her team are very responsive and ask questions to fully understand the true insurance need to customize the best solution for your business or property. They are patient and solution oriented and accommodate both the underwriting experience and claim side experience of the overall insurance experience to deliver consistent care and thoroughness. I highly recommend working with Encore Insurance Advisors."

- Brent M.

"Lori is awesome! She help my father get a new policy after his agent passed away. I spoke with 3 agents and Lori was the only one that made my father and I feel comfortable in this process. Her staff is excellent also. I went to the office 2 times and both times the staff was very helpful! Every person I have dealt with was so kind."

- Sandra K.

"Karen does a great job handling all of our questions and requests. We've had multiple states and cars on and off the insurance over the years, and Karen has made transitions so easy! She is very friendly responsive by email and gets things done quickly!"

- Kathy W.

"Lori and the Encore Team are fabulous! They are always responsive, thorough, and always offer options and make sure it is all within policies and coverage. They have a great dynamic and I've never left without an answer. I have recommended their services to many of my friends."

- Renata B.